Re-ship Guarantee

With the emergence of the epidemic came unprecedented demand for shipping. All carriers have halted their delivery service guarantees due to the COVID-19 crisis.

Route Package Protection 

We are pleased to announce our partnership with Route, which allows you to see your package in real time and be protected against lost, delayed or damaged orders.  

Route Package Protection is added to every order by default. It will allow your order to be either replaced or refunded if it is:

  • Lost
  • Delayed
  • Damaged 

If you decline Route Package Protection, we are unable to assist if your order experiences any of the above issues. 

We highly recommend downloading the Route Mobile Application which allows you to see your order location in real time and seamlessly lodge a claim if you have any issues. 

 Orders Without Route Package Protection 

On many occasions a package is mis delivered, or can be retrieved if brought to the carriers attention in a timely manner.

 

Your macarons are shipped 1 to 2 day however they can handle 1 week shipment which may be enough time to resolve your issue.

We recommend using Fedex Delivery Manager to customize your delivery preferences for already departed shipments.

We ask that you diligently check your tracking number to see the progress of your shipment. If you notice a problem at the onset please report it to the carrier immediately.

COMMON ISSUES:

Tracking in limbo:  If your delivery date changes to a later date unexpectedly, or does not progress, this may be due to an issue with the carrier. Reporting this immediately could facilitate your arrival. You may avoid additional hold times with the carrier by opting to pick up your package at a local Walgreens near you. Please ask that the carrier speak with dispatch and looks into the delay. If the package is delayed by one day your package will still be safe to consume. If the delay is due to the facility or lack of drivers selection a Walgreens pick up is the best option.

Should your package not be in transit, is deemed lost or will experience further delay resulting please contact us with your claim number and we will initiate our re-ship guarantee the following shipping date.

Tracking shows delivered: If your tracking notification shows your package as DELIVERED but you can not locate your package check the perimeter of your establishment. Note in many cases your package may be recovered by a neighbor. Please report the missing package to the carrier immediately by starting a claim.