Shipping Information
Shipping Times - A La Carte & Assortments
Please note Holiday Shipping Policies override the Regular shipping policy below.
Shipping Times - Build A Box
Standard Shipping Terms
All orders (Excluding Build a Box) ship Monday, Tuesday and Wednesday with the exception of Holidays to avoid weekend delays with carriers. Any order placed after Wednesday 2 pm EST will ship the beginning of the following week. Need expedited shipping? Please contact Service@macaronqueen.com
Free USPS Priority Mail Express Shipping - To qualify for free shipping your order must be over $75 (after any discounts have been applied) and contain Package Protection. Package protection is enabled by default and will be added to your cart when you proceed to checkout. Free shipping is only available for one delivery address.
For a small fee we offer expedited 2 Day and Overnight shipping with UPS. Package Protection is optional but highly recommended. If you declined Package Protection you will not be eligible for our Re-ship guarantee.
Your items will arrive with cold packs that will be completely thawed. Consumption is safe.
Macarons are safe to travel up to 5 days at room temperature and safe to consume at room temperature however we do recommend refrigerating upon arrival to firm the filling and keep the moisture in the shell. If you experience any delay beyond 5 days please follow the guidelines to file a claim in your order notification.
Issue with your order upon arrival? Mistakes happen and although our refund policy is no refund on food, we do wish to accomodate issues or mistakes. We ask that you do not throw away your shipping box and contents. Please provide a photo of your package and email us at Service@macaronqueen.com so we may help you!
Warm Weather disclaimer: We use protective insulation during warm seasons. The insulation will help your product arrive in tact. Upon arrival your icepack may be warm and your macarons delicate to touch. We advise the the macarons be taken out of the shipping container and refrigerated in their gift box to retain their consistency.
For more information visit our FAQs Page
When Your Macarons Arrive
