Customer FAQs and Support

Popular Questions

Yes! To qualify for free shipping you order must be over $75 (after any discounts). Other discounts may not be combined with this offer.

Orders placed Monday through Wednesday at 2pm typically ship the next day. Any order placed after Wednesday 2pm EST will shipthe following week. Orders includingà la carte itemsmay need additional baking time of 48 hours. thereafter standard shipping times apply.

Holiday's may affect the shipping schedule. Please not we are closed Easter Sunday, Christmas Eve and Christmas Day, New Years Eve and New Years Day.

All orders are shipped USPS Priority Mail, FedEx and UPS two day or overnight depending on your selection. While our preferred carrier is UPS, we reserve the right to ship with either UPS or USPS when Fedex is not available for timely delivery. When your package is prepared for shipping you will receive detailed tracking information. 

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

In some cases, we can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to email us at service@macaronqueen.com

Your items will arrive with cold packs that will be completely thawed. Consumption is safe. Simple re-refrigerate or Freeze upon arrival.

In transit, your macarons will come with ice packs. Once received it is best to refrigerate until ready to serve or before presenting as a gift. For maximum deliciousness, we recommend consuming within the first 10-14 days.

However, our macarons may be frozen in the original packaging if plastic wrapped for one year. If freezing, move your package from freezer to refrigerator when ready to serve or present so they acclimate to the lower temperature. Allow up to 1 hour to acclimate. 

**Note the macaron does not spoil, it will only lose the cake-like softness if allowed to sit in the open air too long without being covered and refrigerated**

Yes! We have hundreds of happy customers. To see our most recent reviews please visit ourreviews page.

Our macarons are approximately 1.8 inches in diameter with normal variance. Mini macarons are offshoot of production and vary in size. No two are the same. Twelve piece Mini Sets have different sizes with in the set.

Shipping Information

We offer free USPS Priority Mail shipping on all orders over $75.

To qualify your order must be over $75 (after any discounts).

Fedex and UPS 2DAY and overnight shipping is also available for a small fee (you can select this at checkout).

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to contact us

We reserve the right to ship via UPS and USPS when FEDEX is not available for timely delivery.

Mis-spelling or Mis-typing on customer behalf may result in charges for re-shipping.

We reserve the right to delay shipping if carriers do not pick up from our facility due to lack of drivers.

Package protection allows you to be protected against lost or damaged orders.  

Package Protection comes with the Carriers. However we first ask that you report all damage, lost or late arrival to the carrier directly. In the event they do not act on their guarantees WE DO! Since the pandemic let's be frank shipping has been unreliable. We want you to taste our amazing products so we ask that you send us photos of your damaged goods and we offer our own re-ship policy.

In the event your order went missing, arrived damaged or late ( more than 3 days in transit) We ask that you first contact the shipping carrier. Once this is completed we do not expect you to wait. Just send us a picture of your damaged goods and your claim number with the carrier and we will try our best to accommodate with a replacement.

Misspellings or Mis-typing on the customer behalf are not covered under our RE-Ship Guarantee However for a small fee to cover the cost of shipping we may opt to reship your order.

No, Carriers will leave your order at your delivery address so long as the delivery person feels comfortable doing so.

While we always aim to get your Macarons to you as soon as possible,Carriers have had lack of work force resulting in days where they do not arrive at our facility. At such instances we hold your order packed in our freezers for shipment the next business day.

Yes, pleaseemail usbefore you place your order so we can ensure the flavors you wish to order can be ready by your desired delivery date.

Please visit ourShipping Information page.

Order Information

Shipping to multiple addresses is not currently available for orders placed through our site. 

However we do accommodate multiple shipping address orders and corporate gifting via excel spreadsheet and can make that process simple and efficient. Please contact us for more details.

All orders are final, please make sure everything is correct before placing your order.

No, due to the nature of this product we are unable to accept returns. If you are not satisfied with your order pleasecontact us.

Yes, pleaseclick heree to be directed to our order status tracker. (you will need your order number and email address)

Your credit card will be charged immediately after submitting your order. An email receipt will be sent to you within a few minutes and a further email with tracking once it has shipped.

No! We do not include receipts or invoices with gift orders.

Ingredients & Nutrition

Ingredients:
In the macaron shell:
almond flour, sugar, egg white. In filling: Various flavors have different filling: Buttercream, cheesecake or ganache. Including some but not all the following: butter, sugar, may contain fresh fruits, lemon, raspberry, strawberry, blueberry, fruit puree, heavy cream, cocoa, pistachio, almonds, hazelnuts, coconut, coffee, vanilla natural, natural lavender emulsion, natural rosewater, natural lychee flavor, natural crème brulee flavor, nutella, natural cappuccino flavor, natural orange blossom, peanut butter, honey, matcha green tea, salt, pumpkin mix, cinnamon, chestnut, food coloring, natural options available.
Please note the following flavors do not have any food color.
Vanilla, chocolate, coffee, cappuccino, coconut chocolate, almond croissant, chocolate chip.

Yes, all of our macarons are gluten free!

Our chef has a special recipe with less sugar and fat than the original already naturally light composition of a macaron. Each shell is approximately 15 calories for a total of 30 calories for one macaron. Filings vary upon flavor. 20-40 calories per serving.For Weight Watcher points you may refer to your Weight Watcher App. Just search Macaron Queen. Our current point evaluation is for .8 oz macaron 2 inch diameter. There may be other size and custom flavor options created in the near future. For updates please follow our Social Media or sign up for our Newsletter.

Yes, as macaron shells are made of almond flour not wheat or soy. Depending on the flavor there may be additional nuts such as pistachios, hazelnuts, praline etc.

We are proud to say that our dairy ingredients are sourced from American purveyors, local farms, chocolates and various flavors are from Belgium and France!

Not at this time.

About Our Macarons

A French macaron is a sweet meringue-based cookie made with egg whites, sugar, almond flour, and is filled with either a light buttercream, fruit puree, Curds, or various ganache.

Our macarons are approximately 1.8 inches in diameter with some variance .

We are still producing these macarons in our facility in Clarkesville, GA. Our carefully handcrafted macarons are being made with the Macaron Queen seal of approval. Our macarons are fresh and made to orders so there is a processing time of approximately 3-7 days before your order ships. All our macarons are Gluten Free.

Please visit the product details page to see a more detailed description of what is offered in the variety packs.

Other Information

Coming soon!

Yes, please visit ourwholesale siteto apply for a wholesale account

Yes! Please visit our CustomCustom Ordering page for more information

Yes, please visit ourstore finderto discover your closest Macaron Queen stockist.

Mall Hours excluding Holidays:

Monday – Saturday: 10am – 9pm
Sunday: 12pm – 7pm 

Manufacturing Facility and Call Center
Monday – Friday 8:30 am – 5bpm 
Saturday Sunday P: Closed

Couldn't find what you were looking for?

Please contact us with any other questions.

Ship To Multiple Addresses
Free Shipping Over $75
Gluten-Free, Guilt Free