Customer Service

Popular Questions

Yes!

To qualify for free shipping you order must be over $75 (after any discounts) and include Route Package Protection (which is added to your order automatically at checkout).

Orders placed Monday through Wednesday at 2pm typically ship the next day. Any order placed after Wednesday 2pm EST will ship the following week. Orders including à la carte items may need additional baking time of 48 hours. thereafter standard shipping times apply. 

All orders are shipped FedEx two day or overnight depending on your selection.

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to email us at service@macaronqueen.com

Your items will arrive with cold packs that will be completely thawed. Consumption is safe.

In transit, your macarons will come with ice packs. Once received it is best to refrigerate until ready to serve or before presenting as a gift. For maximum deliciousness, we recommend consuming within the first 10-14 days.

However, our macarons may be frozen in the original packaging if plastic wrapped for one year. If freezing, move your package from freezer to refrigerator when ready to serve or present so they acclimate to the lower temperature. Allow up to 1 hour to acclimate. 

**Note the macaron does not spoil, it will only lose the cake-like softness if allowed to sit in the open air too long without being covered and refrigerated**

Yes! We have hundreds of happy customers. To see our most recent reviews please visit our reviews page.

Our macarons are approximately 2 inches in diameter.

Shipping Information

We offer free Fedex Two Day shipping on all orders over $75.

To qualify your order must be over $75 (after any discounts) and include Route Package Protection (which is added to your order automatically at checkout).

Fedex overnight shipping is also available for a small fee (you can select this at checkout)

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to contact us

Route Package protection allows you to see your package in real time and be protected against lost, delayed or damaged orders.  

Route Package Protection is added to every order by default. It will allow your order to be either replaced or refunded if it is lost, delayed or damaged.

Learn more about Route

All orders that contain Route Package Protection are eligible to be re-shipped free of charge if the order is lost, stolen or damaged.

No, Fedex will leave your order at your delivery address so long as the delivery person feels comfortable doing so. We recommend downloading the Fedex Mobile app to help manage your delivery.

While we always aim to get your Macarons to you as soon as possible, Fedex has discontinued their shipment guarantee. Please read more on our COVID-19 Disclaimer.

Yes, please email us before you place your order so we can ensure the flavors you wish to order can be ready by your desired delivery date.

Please visit our Shipping Information Page

Order Information

Not at this time. If you wish to ship our Macarons to multiple addresses please place a separate order for each address.

All orders are final, please make sure everything is correct before placing your order.

No, due to the nature of this product we are unable to accept returns. If you are not satisfied with your order please contact us.

Yes, please click heree to be directed to our order status tracker. (you will need your order number and email address)

Your credit card will be charged immediately after submitting your order. An email receipt will be sent to you within a few minutes and a further email with tracking once it has shipped.

No! We do not include receipts or invoices with gift orders.

Ingredients & Nutrition

Ingredients: In the macaron shell: almond flour, sugar, egg white. In filling: Various flavors have different filling: Buttercream, cheesecake or ganache. Including some but not all the following: butter, sugar, may contain fresh fruits, lemon, raspberry, strawberry, blueberry, fruit puree, heavy cream, cocoa, pistachio, almonds, hazelnuts, coconut, coffee, vanilla natural, natural lavender emulsion, natural rosewater, natural lychee flavor, natural crème brulee flavor, nutella, natural cappuccino flavor, natural orange blossom, peanut butter, honey, matcha green tea, salt, pumpkin mix, cinnamon, chestnut, food coloring, natural options available.
Please note the following flavors do not have any food color.
Vanilla, chocolate, coffee, cappuccino, coconut chocolate, almond croissant, chocolate chip.

Yes, all of our macarons are gluten free!

Our chef has a special recipe with less sugar and fat than the original already naturally light composition of a macaron. Each shell is approximately 15 calories for a total of 30 calories for one macaron. Filings vary upon flavor. 20-40 calories per serving.
For Weight Watcher points you may refer to your Weight Watcher App. Just search Macaron Queen. Our current point evaluation is for .8 oz macaron 2 inch diameter. There may be other size and custom flavor options created in the near future. For updates please follow our Social Media or sign up for our Newsletter.

We are proud to announce that we are now on the Weight Watchers app. Just search for Macaron Queen. Our macarons made today for general public are 2 in diameter and .08 oz and are 3 points. However we are in the works to create more options for Weight Watchers and will be participating in events. For updates please follow our Social Media or sign up for our Newsletter.

Yes, as macaron shells are made of almond flour not wheat or soy. Depending on the flavor there may be additional nuts such as pistachios, hazelnuts, praline etc.

We are proud to say that our dairy ingredients are sourced from American purveyors, local farms, chocolates and various flavors are from Belgium and France!

Are your macarons Kosher?Not at this time.

Please visit our ingredients page.

About Our Macarons

A French macaron is a sweet meringue-based cookie made with egg whites, sugar, almond flour, and is filled with either a light buttercream, fruit puree, Curds, or various ganache.

Our macarons are approximately 2 inches in diameter.

We are still producing these macarons in our facility in Atlanta, GA. Our carefully handcrafted macarons are being made with the Macaron Queen seal of approval. Our macarons are fresh and made to orders so there is a processing time of approximately 3-7 days before your order ships. All our macarons are Gluten Free.

Please visit the product page to see a more detail description of what is offered in the variety packs.

Other Information

Yes, please visit our loyalty page to learn how you can be rewarded for every single purchase.

Yes, please visit our wholesale site to apply for a wholesale account.

Yes! Please visit our Custom Custom Ordering page for more information

Yes, please visit our store finder to discover your closest Macaron Queen stockist.

Mall Hours excluding Holidays:

Monday – Saturday 10am – 9pm
Sunday 12pm – 7pm 

During Covid-19:
Monday – Saturday 11am – 7pm
Sunday 12pm – 6pm

Could find what you were looking for?

Please contact us with any other questions.