Shipping policy

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Any order placed between our cut off Wednesday 2pm EST will ship the following week. 

Orders placed Monday through Wednesday at 2pm typically ship the next day. 

Orders including à la carte items may need one week processing time, thereafter standard shipping times apply. 

You will receive a notification when your shipping label has been printed which may be 0-48 hours before your package leaves our facility. 

We reserve the right during high season, The Profit shows air dates and holidays to extend our shipping terms. Orders will be processed as received. 

All orders are shipped FedEx two day or overnight depending on your selection. During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to call or email us at 908-867-8336 or orders@macaronqueen.com

Your items will arrive with cold packs that will be completely thawed. Consumption is safe.

In transit, your macarons will come with ice packs. Once received it is best to refrigerate until ready to serve or before presenting as a gift. For maximum deliciousness, we recommend consuming within the first 10-14 days.

However, our macarons may be frozen in the original packaging if plastic wrapped for one year. If freezing, move your package from freezer to refrigerator when ready to serve or present so they acclimate to the lower temperature. Allow up to 1 hour to acclimate. 

**Note the macaron does not spoil, it will only lose the cake-like softness if allowed to sit in the open air too long without being covered and refrigerated**

Returns and exchanges

Due to the nature of this product we are unable to accept returns. If there is an issue with your order please reach out to out customer service team.

Mall Hours excluding Holidays:

Monday – Saturday 10am – 9pm
Sunday 12pm – 7pm 

During Covid-19:
Monday – Saturday 11am – 7pm
Sunday 12pm – 6pm

Ingredients & Nutrition

Ingredients: In the macaron shell: almond flour, sugar, egg white. In filling: Various flavors have different filling: Buttercream, cheesecake or ganache. Including some but not all the following: butter, sugar, may contain fresh fruits, lemon, raspberry, strawberry, blueberry, fruit puree, heavy cream, cocoa, pistachio, almonds, hazelnuts, coconut, coffee, vanilla natural, natural lavender emulsion, natural rosewater, natural lychee flavor, natural crème brulee flavor, nutella, natural cappuccino flavor, natural orange blossom, peanut butter, honey, matcha green tea, salt, pumpkin mix, cinnamon, chestnut, food coloring, natural options available.
Please note the following flavors do not have any food color.
Vanilla, chocolate, coffee, cappuccino, coconut chocolate, almond croissant, chocolate chip.

Yes, all of our macarons are gluten free!

Our chef has a special recipe with less sugar and fat than the original already naturally light composition of a macaron. Each shell is approximately 15 calories for a total of 30 calories for one macaron. Filings vary upon flavor. 20-40 calories per serving.
For Weight Watcher points you may refer to your Weight Watcher App. Just search Macaron Queen. Our current point evaluation is for .8 oz macaron 2 inch diameter. There may be other size and custom flavor options created in the near future. For updates please follow our Social Media or sign up for our Newsletter.

We are proud to announce that we are now on the Weight Watchers app. Just search for Macaron Queen. Our macarons made today for general public are 2 in diameter and .08 oz and are 3 points. However we are in the works to create more options for Weight Watchers and will be participating in events. For updates please follow our Social Media or sign up for our Newsletter.

Yes, as macaron shells are made of almond flour not wheat or soy. Depending on the flavor there may be additional nuts such as pistachios, hazelnuts, praline etc.

We are proud to say that our dairy ingredients are sourced from American purveyors, local farms, chocolates and various flavors are from Belgium and France!

Are your macarons Kosher?Not at this time.

About Our Macarons

A French macaron is a sweet meringue-based cookie made with egg whites, sugar, almond flour, and is filled with either a light buttercream, fruit puree, Curds, or various ganache.

Our macarons are approximately 2 inches in diameter.

We are still producing these macarons in our facility in Atlanta, GA. Our carefully handcrafted macarons are being made with the Macaron Queen seal of approval. Our macarons are fresh and made to orders so there is a processing time of approximately 3-7 days before your order ships. All our macarons are Gluten Free.

Please visit the product page to see a more detail description of what is offered in the variety packs.

Terms & Service

DUE TO EXCEEDINGLY HIGH DEMAND

Please allow 5-7 days for process times. Process times vary depending on item ordered and season. Process time is needed for all à la carte items.

Orders placed by Wednesay 2pm typically will ship by Thursday excluding high season. During high season we reserve the right to alter our shipping terms. Any delays due to the carrier are outside of our control. Orders received after the cut off of Wednesday 2pm EST will be shipped the following week.

You will receive a notification when your shipping label has been printed which will be 0- 48 hours prior to your package leaving our facility. Your packages are frozen and ship with ice packs that will thaw in transit. Your items can sustain the travel time. Once received simply refrigerate or freeze and serve room temperature.  

We strive to send all orders in a timely manner. Due to seasonal traffic as well as The Profit we are fulfilling orders as fast as possible without compromising taste quality. By adding à la carte items to your order, please allow a full week for production time, then our normal shipping terms will apply.

For any questions please call 908-867-8336.

Shipping: All orders are shipped with Federal Express. Our cut off is Wednesday 2 pm EST. All orders place after will ship the following week. Orders placed from cut off through Sunday are prepared and will ship Monday or Tuesday depending on seasonal traffic. 

 To guarantee freshness and avoid hold times if out of stock flavors are ready to ship after Thursday they will be shipped the following Monday to Thursday (excluding high season or holidays). Need expedited service? Please call us at 908-867-8336.

All packaging is designed for handling of this delicate item. Some cracks are expected. Abuse of any package should be immediately reported with a picture so that insurances may be applied where applicable. Please email your order number and photo of exterior of packaging to orders@macaronqueen.com

Any coupons or promos for shipping will be processed first come first serve. Processing and shipping typically will not exceed 10 days.

Due to the perishable nature of our products refunds are not accepted.

We do have a reship guarantee for lost or damaged goods.This guarantee is not through the carrier.  All damaged goods must be supported with pictures sent to us via email in order to to apply your guarantee.