Frequently Asked Questions
During Covit-19 Monday-Saturday 11 am-7 pm
Sunday 12pm – 6pm
Ingredients & Nutrition
Please note the following flavors do not have any food color.
Vanilla, chocolate, coffee, cappuccino, coconut chocolate, almond croissant, chocolate chip.
For Weight Watcher points you may refer to your Weight Watcher App. Just search Macaron Queen. Our current point evaluation is for .8 oz macaron 2 inch diameter. There may be other size and custom flavor options created in the near future. For updates please follow our Social Media or sign up for our Newsletter.
Terms & Service
DUE TO EXCEEDINGLY HIGH DEMAND
Please allow 5-7 days for process times. Process times vary depending on item ordered and season. Process time is needed for all à la carte items.
Orders placed by Wednesay 2pm typically will ship by Thursday excluding high season. During high season we reserve the right to alter our shipping terms. Any delays due to the carrier are outside of our control. Orders received after the cut off of Wednesday 2pm EST will be shipped the following week.
You will receive a notification when your shipping label has been printed which will be 0- 48 hours prior to your package leaving our facility. Your packages are frozen and ship with ice packs that will thaw in transit. Your items can sustain the travel time. Once received simply refrigerate or freeze and serve room temperature.
We strive to send all orders in a timely manner. Due to seasonal traffic as well as The Profit we are fulfilling orders as fast as possible without compromising taste quality. By adding à la carte items to your order, please allow a full week for production time, then our normal shipping terms will apply.
For any questions please call 908-867-8336.
Shipping: All orders are shipped with Federal Express. Our cut off is Wednesday 2 pm EST. All orders place after will ship the following week. Orders placed from cut off through Sunday are prepared and will ship Monday or Tuesday depending on seasonal traffic.
To guarantee freshness and avoid hold times if out of stock flavors are ready to ship after Thursday they will be shipped the following Monday to Thursday (excluding high season or holidays). Need expedited service? Please call us at 908-867-8336.
All packaging is designed for handling of this delicate item. Some cracks are expected. Abuse of any package should be immediately reported with a picture so that insurances may be applied where applicable. Please email your order number and photo of exterior of packaging to firstname.lastname@example.org
Any coupons or promos for shipping will be processed first come first serve. Processing and shipping typically will not exceed 10 days.
Due to the perishable nature of our products refunds are not accepted.
We do have a reship guarantee for lost or damaged goods.This guarantee is not through the carrier. All damaged goods must be supported with pictures sent to us via email in order to to apply your guarantee.