Customer FAQs and Support

Popular Questions

Yes! To qualify for free shipping you order must be over $75 (after any discounts) and include Package Protection (which is added to your order automatically at checkout).

Orders placed Monday through Wednesday at 2pm typically ship the next day. Any order placed after Wednesday 2pm EST will shipthe following week. Orders includingà la carte itemsmay need additional baking time of 48 hours. thereafter standard shipping times apply.

All orders are shipped USPS Priority Mail, FedEx two day or overnight depending on your selection. While our preferred carrier is Fedex, we reserve the right to ship with either UPS or USPS when Fedex is not available for timely delivery. When your package is prepared for shipping you will receive detailed tracking information. 

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to email us at service@macaronqueen.com

Your items will arrive with cold packs that will be completely thawed. Consumption is safe.

In transit, your macarons will come with ice packs. Once received it is best to refrigerate until ready to serve or before presenting as a gift. For maximum deliciousness, we recommend consuming within the first 10-14 days.

However, our macarons may be frozen in the original packaging if plastic wrapped for one year. If freezing, move your package from freezer to refrigerator when ready to serve or present so they acclimate to the lower temperature. Allow up to 1 hour to acclimate. 

**Note the macaron does not spoil, it will only lose the cake-like softness if allowed to sit in the open air too long without being covered and refrigerated**

Yes! We have hundreds of happy customers. To see our most recent reviews please visit ourreviews page.

Our macarons are approximately 2 inches in diameter.

Shipping Information

We offer free USPS Priority Mail shipping on all orders over $75.

To qualify your order must be over $75 (after any discounts) and include Package Protection (which is added to your order automatically at checkout).

Fedex 2DAY and overnight shipping is also available for a small fee (you can select this at checkout)

During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 3 to 5 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your macarons are as fresh as can be when they arrive. 

We can offer expedited shipping that can shorten the lead time in half. For additional questions or exceptions feel free to contact us

We reserve the right to ship via UPS and USPS when FEDEX is not available for timely delivery.

Package protection allows you to be protected against lost or damaged orders.  

Package Protection is added to every order by default. It will allow your order to be either replaced or refunded if it is lost or damaged.

All orders that contain Package Protection are eligible to be re-shipped free of charge if the order is lost, stolen or damaged.

No, Fedex will leave your order at your delivery address so long as the delivery person feels comfortable doing so. We recommend downloading theFedex Mobile appto help manage your delivery.

While we always aim to get your Macarons to you as soon as possible, Fedex has discontinued their shipment guarantee. Please read more on ourCOVID-19 Disclaimer.

Yes, pleaseemail usbefore you place your order so we can ensure the flavors you wish to order can be ready by your desired delivery date.

Please visit ourShipping Information page.

Order Information

Shipping to multiple addresses is not currently available for orders placed through our site. 

However we do accommodate multiple shipping address orders and corporate gifting via excel spreadsheet and can make that process simple and efficient. Please contact us for more details.

All orders are final, please make sure everything is correct before placing your order.

No, due to the nature of this product we are unable to accept returns. If you are not satisfied with your order pleasecontact us.

Yes, pleaseclick heree to be directed to our order status tracker. (you will need your order number and email address)

Your credit card will be charged immediately after submitting your order. An email receipt will be sent to you within a few minutes and a further email with tracking once it has shipped.

No! We do not include receipts or invoices with gift orders.

Ingredients & Nutrition

Ingredients:
In the macaron shell:
almond flour, sugar, egg white. In filling: Various flavors have different filling: Buttercream, cheesecake or ganache. Including some but not all the following: butter, sugar, may contain fresh fruits, lemon, raspberry, strawberry, blueberry, fruit puree, heavy cream, cocoa, pistachio, almonds, hazelnuts, coconut, coffee, vanilla natural, natural lavender emulsion, natural rosewater, natural lychee flavor, natural crème brulee flavor, nutella, natural cappuccino flavor, natural orange blossom, peanut butter, honey, matcha green tea, salt, pumpkin mix, cinnamon, chestnut, food coloring, natural options available.
Please note the following flavors do not have any food color.
Vanilla, chocolate, coffee, cappuccino, coconut chocolate, almond croissant, chocolate chip.

Yes, all of our macarons are gluten free!

Our chef has a special recipe with less sugar and fat than the original already naturally light composition of a macaron. Each shell is approximately 15 calories for a total of 30 calories for one macaron. Filings vary upon flavor. 20-40 calories per serving.For Weight Watcher points you may refer to your Weight Watcher App. Just search Macaron Queen. Our current point evaluation is for .8 oz macaron 2 inch diameter. There may be other size and custom flavor options created in the near future. For updates please follow our Social Media or sign up for our Newsletter.

Yes, as macaron shells are made of almond flour not wheat or soy. Depending on the flavor there may be additional nuts such as pistachios, hazelnuts, praline etc.

We are proud to say that our dairy ingredients are sourced from American purveyors, local farms, chocolates and various flavors are from Belgium and France!

Not at this time.

About Our Macarons

A French macaron is a sweet meringue-based cookie made with egg whites, sugar, almond flour, and is filled with either a light buttercream, fruit puree, Curds, or various ganache.

Our macarons are approximately 2 inches in diameter.

We are still producing these macarons in our facility in Atlanta, GA. Our carefully handcrafted macarons are being made with the Macaron Queen seal of approval. Our macarons are fresh and made to orders so there is a processing time of approximately 3-7 days before your order ships. All our macarons are Gluten Free.

Please visit the product details page to see a more detailed description of what is offered in the variety packs.

Other Information

Coming soon!

Yes, please visit ourwholesale siteto apply for a wholesale account

Yes! Please visit our CustomCustom Ordering page for more information

Yes, please visit ourstore finderto discover your closest Macaron Queen stockist.

Mall Hours excluding Holidays:

Monday – Saturday 10am – 9pm
Sunday 12pm – 7pm 

During Covid-19: 
Monday – Saturday 11am – 7pm 
Sunday 12pm – 6pm

Couldn't find what you were looking for?

Please contact us with any other questions.

Ship To Multiple Addresses
Free Shipping Over $75
Gluten-Free, Guilt Free