Learn About Package Protection From Macaron Queen

Package Protection 

We are pleased to offer Package Protection, which allows you to be protected against lost (not protected by the carrier) or damaged orders.  

Package Protection is added to every order by default. It will allow your order to be either replaced or refunded if it is:

  • Loss (Not covered by carrier) This excludes miss-typed addresses, diverted packages, holds requested by the customer, packages not recovered due to travel. 
  • Damaged 

If you decline Package Protection, we are unable to assist if your order experiences any of the above issues. Please note that delayed shipments due to a delay by the carrier are not covered by Package Protection and are not subject to be reshipped or refunded. 

If you require your Macarons for a specific date we recommend ordering in advance and freezing the Macarons. 

To file a claim please email us at service@macaronqueen.com with a photo of the shipping package and contents as received. 

Orders Without Package Protection 

On many occasions a package is mis delivered, or can be retrieved if brought to the carriers attention in a timely manner.

Your macarons are shipped 1 to 2 day however they can handle 1 week shipment which may be enough time to resolve your issue.

We recommend using Fedex Delivery Manager to customize your delivery preferences for already departed shipments.

We ask that you diligently check your tracking number to see the progress of your shipment. If you notice a problem at the onset please report it to the carrier immediately.

Our Website

Explore our towers and curated sets and create your own unique assortment with over 50 different macarons flavors! Go ahead and shop our unique collections and items on our site.

Find A Store

Shopping in store is more your thing? We get it! Find our Flagship Cafe in Atlanta, Georgia or over 50 stores near you. All you have to do is enter your zip code, find the closest store and take your taste buds on a little delight trip.


You can now find our macarons at this floral and foods gift retailer.

Hartsfield International Airport

This precious cargo is ready for you! Take your favorite treats on your flight with you. You can now shop our macarons at terminal F of Hartsfield International Airport in Atlanta!