About Route

Route Package Protection 

We are pleased to announce our partnership with Route, which allows you to see your package in real time and be protected against lost, delayed or damaged orders.  

Route Package Protection is added to every order by default. It will allow your order to be either replaced or refunded if it is:

  • Lost
  • Delayed
  • Damaged 

If you decline Route Package Protection, we are unable to assist if your order experiences any of the above issues. 

We highly recommend downloading the Route Mobile Application which allows you to see your order location in real time and seamlessly lodge a claim if you have any issues. 

Fore more information on how to file a claim please click here

Orders Without Route Package Protection 

On many occasions a package is mis delivered, or can be retrieved if brought to the carriers attention in a timely manner.

Your macarons are shipped 1 to 2 day however they can handle 1 week shipment which may be enough time to resolve your issue.

We recommend using Fedex Delivery Manager to customize your delivery preferences for already departed shipments.

We ask that you diligently check your tracking number to see the progress of your shipment. If you notice a problem at the onset please report it to the carrier immediately.